Note that this does not indicate that there is a problem with the device. Expand the Universal Serial Bus controllers section.Ī black down-arrow on a white field on a device resource in Device Manager indicates that the device has been disabled.Type devmgmt.msc in the run dialog box and press the Enter key.Press the Windows logo + R key on the keyboard.
To view the USB devices in Windows Device Manager: Windows Device Manager can help you identify and troubleshoot any device driver related issues with the USB device. Contact the device manufacturer to know the warranty status and repair options for the USB device. If the device is not detected and is not working on another known-good PC too, the USB device is faulty. If there is no damage, proceed to the next step.Ĭheck USB device functionality on another device To verify if the USB device is faulty, unplug the USB device from your PC and plug it into another PC.
If you do notice physical damage, contact CyberPowerPC support to learn more about repair options that are available in your region. Disconnect the USB device and the cable before using the can of compressed air to clean the ports and connectors. Warning: Do not use any type of cleaning solution, water or even a damp cloth.
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